NTB Tire & Service Centers in Wickliffe, OH

Brought my car here previously for tires good experience then. Decided to come back to get back brakes replaced. Appt was originally scheduled for 11am but, was able to bring it in a hour early. From 10-3:30pm NOTHING WAS DONE but the parts being ordered which ended up being the wrong parts! At 3:30 I get a call stating they have bad news and that they had the wrong parts. What a huge inconvenience considering I was supposed to pick my daughter up in Youngstown but now had no vehicle on top of having to miss work. No type of accommodation was offered! Just told they would need to keep my car until the next day because it was Sunday and too late to try and get new parts ordered. So from 10-3:30 it took 5.5 hours to order and get parts delivered? Wont return will deal strictly with Serpentini from now on. Also placing someone on hold for 10 mins while you claim youre going to check to see what the status is on my car and not coming back to the phone is pretty crappy also.

Great service and professional staff! They did a fast and thorough job on my car, and the pricing was fair. Highly recommend for anyone needing quality auto care!

This location has the best customer service ever Mitch is the best hands down my mom needed a tire for her Jeep and he didnt over charge her he gave her exactly what she needed and he didnt try to sale her something she didnt need he has customers for life.

Got my new tires here last week and was a totally quick and efficient process, had some leaking issues and all I had to do was call back and they had me in the next day to fix my issue no charge. Really took great care of me.

Service was polite ,and Donell made the tire buying experience easy

Very good service and a great experience ??

The customer service was excellent, Donell the manager did everything he could to find the best deals and discounts he offered great advice and comfort. Definitely has a repeat customer with me and I will definitely advise my daughters to bring their vehicles here.. thank you for everything Donell

Great service, wait time was quick! Highly recommend!

The staff is always coming to my rescue and saving my day. The best ntb around.

The guys there are very professional and sincere. Explained everything for me. I will definitely be coming back.