NTB Tire & Service Centers in Allen, TX

Great customer service, friendly and fast. Highly reccomend. Brian was excellent. I will be back for any and all services.

Ron is an outstanding manager... he is super knowledgeable and friendly. Thanks Ron, they need to give you a raise....

Prompt, courteous, helpful. They fixed a couple of minor things at no charge when we asked about them.

Great job. I was in and out. I had a flat this morning. Good customer service I will definitely be back.

Ron is always awesome ! Im a regular here and they always take good care of me. Im always excited to see everyone when I come in

Thanks Brian for being quick with the process and handling everything easily. Made sure my oil change was done within an hour with customers ahead. Thank you Brian and Ron!

Had a unique situation with a failed plug. Ron and his team sorted it out and got me bam on the road.

Thank you to Ron, every time I come in he is very helpful and always finds you the best deals. Buying tires can be a long processes for someone like me, specially when trust comes into play and hes one you can trust! This location will always have my business.

I AM NOT CALLING THEM AGAIN EVER! AND I JUST HAD MY OIL CHANGED AND THEY SAID THE TIRES WERE OUT OF BALANCE. I JUST GOT THEM PUT ON 2 WEEKS EARLIER. NTB USED TO BE A DESCENT PLACE TO GET TIRES AND SMALL THINGS, BUT NOT THIS TIME. CAME TO THEM WITH A PIECE OF RUBBER MISSING FROM A TIRE. WASN'T DOING ANYTHING OR EVEN THROWING OFF THE ALIGNMENT I HAD IN AUGUST OF 2024 AT NTB. THE REGIONAL MANAGER WAS VERY NICE, CHECKED THE TREAD AND SAID THERE WAS 20% LEFT SINCE THE TIRES HAD A 65K WARRANTY AND ONLY 42K HAD BEEN USED SINCE 2019. ANYWAY, MY TIRES WERE NO LONGER AVAILABLE SO HE WAS ORDERING 2 OF THE NEWER ONES AND TOLD ME THEY WOULD CALL WHEN THEY WERE IN PROBABLY TOMORROW OR THE NEXT DAY AND HE WOULD SWAP THE BACK TO THE FRONT AND PUT THE NEW ONES IN THE REAR. GREAT!!!! NICE MAN!!!I WAITED 2 DAYS AND HEARD NOTHING. I CALLED THE STORE AND TALKED TO RON, THE CURRENT MANAGER, HE TELLS ME I HAVE TO PUT DOWN A $25 DEPOSIT, SO THEY NEVER ORDERED THE TIRES. THAT SHOULD HAVE BEEN MY CLUE TO RUN!!!!!!. THIS IS A GIRL WHO HAS SPENT THOUSANDS OF DOLLARS THERE. NOW I GO TO THE STORE AND HE OUTRIGHT REFUSES TO DO WHAT THE REGIONAL MANAGER PROMISED ME. MY TIRES WERE ALL FINE EXCEPT FOR A PIECE OF RUBBER MISSING ON A FRONT ONE. ANYWAY, I SHOULD HAVE WALKED AWAY, BUT HE GIVES ME A QUOTE FOR LESSER TIRES THAT ARE NO WHERE NEAR AS FAT AS MY SUV TIRES FOR MY 2013 SUBURBAN. NOT EVEN SURE THEY ARE SUV TIRES. ANYWAY, I DRIVE HOME AND ALL I HEAR IS TICK, TICK, TICK. I CALL AND HE SAYS ONE OF THE BALANCES IS OUT. 1ST TIME NEW BALANCE, STEERING WHEEL IS SHAKING ME TO DEATH AND MY CAR, WHICH WAS IN PERFECT ALIGNMENT,, IS NOW PULLING TO THE RIGHT, 2ND TIME IS THEIR BEST BALANCER. I LEAVE AND GET ON THE HIGHWAY AND AT 50 MILES AN HOUR IT IS DOING THE EXACT SAME THING. 3RD TIME, TAKE A TECH OUT FOR A RIDE WITH ME AND HE SEES AND FEELS WHAT I AM TALKING ABOUT. THEY BALANCE AGAIN, DOES NOT WORK 4TH TIME, HE ORDERS ME A NEW TIRE BECAUSE I THINK THEY HAVE PRETTY MUCH KILLED THIS ONE. HE ALSO WANTED ME TO PAY FOR AN ALIGNMENT WHEN IT WAS PERFECT WHEN I BROUGHT IT IN AS NTB ALIGNED IN IN AUGUST, 2024. I HAD THE 5 YEAR BALANCE AND WARRANTY ON IT, WHICH THEY DO NOT SELL ANYMORE. WHAT DO YOU THINK? THE CAR IS STILL PULLING TO THE RIGHT AND THE STEERING WHEEL IS STILL SHAKING. THEN HE CHARGES ME A DISPOSAL FEE FOR THE TIRE THEY PUT ON AND BALANCED INCORRECTLY AND RUINED. I HAVE TO PAY THE FEE FOR THE TIRE THEY RUINED AFTER BUYING 4 NEW TIRES I DID NOT NEED! NOW I DRIVE HOME AND WHAT DO YOU THINK???? MY STEERING WHEELS IS STILL SHAKING, NOT AS MUCH, AND THE CAR IS STILL PULLING TO THE RIGHT , HE DID CHECK THE ALIGNMENT AND HE SHOWED ME IT WAS OFF BY .7% OR 7%, BUT ASSURED ME THEY FIXED IT. THIS IS WHAT THEY DID. REMEMBER, MY CAR WAS PERFECT WHEN I BROUGHT IT IN. JUST A HOLE IN A TIRE THAT WAS DOING NOTHING. THIS WOULD BE THEIR FAULT. AT ONE POINT HE TRIED TO TELL ME IT WAS MY SUSPENSION. THERE MAY BE SOME WOMEN WHO ARE NOT CAR SAVVY BUT I CHANGE MY OWN OIL IF THAT GIVES YOU A CLUE AND MY BROTHER IN LAW IS MY MECHANIC. IT DOESN'T GET ANY BETTER THAN THAT. HE WILL RUN AN ALIGNMENT FOR ME AND TELL ME THE TRUTH ABOUT HOW BAD THEY EFFED UP ONE MORE TIME. KEEP IN MIND THE AMOUNT OF TIME I HAVE WASTED, MILES ON MY NEW TIRES AND GAS I HAVE WASTED BECAUSE THEY COULD NOT DO THEIR JOB AND WOULD NOT DO WHAT THE REGIONAL MANAGER PROMISED ME WOULD HAPPEN.LET ME TELL YOU ABOUT THE TRANSMISSION THEY MESSED UP AND HAD TO HAVE EAGLE TRANSMISSION PUT A REBUILT TRANSMISSION IN MY 82 VETTE. THAT TOOK ALMOST 2 MONTHS BECAUSE THEY SCREWED THE POOCH ON THAT ONE AS WELL, BUT THAT WAS PLANO AND NOT ALLEN.ALLEN INSTALLED A NEW EMERGENCY BRAKE AND AFTER 6 TIMES BRINGING IT BACK BECAUSE IT DIDN'T WORK AND AFTER OEM PARTS WERE PUT IN, IT STILL DOESN'T WORK AND I GAVE UP. KEEP IN MIND I LIVE 30 MINUTES AWAY GOING 70 ON THE HIGHWAY IN VAN ALSTYNE BUT USED TO LIVE IN ALLEN. DO NOT BRING YOUR CAR HERE. GO TO ANOTHER TIRE PLACE. SURELY BETTER SERVICE AND THEY PROBABLY DON'T SUFFER FROM WOMEN KNOWING AS MUCH AS THEY DO OR MORE.

I've been coming to this NTB location for years, and they always do a great job. They're honest and reliable, and I trust them with all my tire needs. Thanks for taking care of my tires again short notice!