NTB Tire & Service Centers in Galveston, TX

Very honest and knowledgeable. Very quick as well. I will return

Dear NTB Manager,I am writing to express my extreme dissatisfaction with the recent service I received at the NTB location in Galveston.On Saturday, March 1st, I brought my car in for alignment and brake services. I explicitly requested that the technicians use the lug tool key provided by me and that the lug nuts be removed and reapplied by hand, then torqued. The gentleman behind the counter acknowledged my request and noted it on the service form.When I picked up my car that evening, I did not perform an inspection. However, on Sunday morning, I discovered that the lug holes on my wheels had been deeply gouged, presumably from the use of an impact gun. I immediately returned to the NTB location and spoke to the same gentleman I had dealt with the day before. He assured me that the manager would contact me on Monday, March 3rd.It is now March 5th, and I have not received any communication from NTB regarding the damage to my wheels. I am extremely disappointed by the lack of follow-through and the apparent disregard for my clear instructions. The damage to my black rims is very noticeable and has significantly impacted the appearance of my vehicle.I had hoped to resolve this issue directly with the store manager, as promised. However, due to the lack of response, I am now forced to escalate this matter. I am very displeased with the service I received and would not recommend NTB to anyone.I urge you to contact me as soon as possible to discuss how we can resolve this issue.UPDATE:I am writing to update my previous review following a resolution reached on March 24, 2025.On the Thursday following my initial visit to the NTB Galveston location, the manager, Will, contacted me to discuss the issues I experienced. We worked out a solution that took almost three weeks to finalize. Despite the initial damage to the wheels, Will/NTB made good on their promise and resolved the situation.As a result, I am increasing my star rating to four stars. While I am now pleased with the outcome, I believe the situation could have been avoided if NTB had been upfront about their policy regarding the manual removal and reinstallation of lug nuts. I understand this is a corporate policy and do not hold it against Will or the NTB employees at the Galveston location.I am very appreciative that Will worked with me to resolve this issue. Thank you, Will and NTB, for making this a win-win situation.

Took my car in for some wobbling issues..come to find out my tires were in awful shape! The guy at the counter was super helpful and very friendly! Would definitely recommend this place to anyone

All of my visits have been prefect. Will always come back.

Had leak this morning. They werent officially open but helped air up tire so we could get to appointment. Came back later for tire repair and they did quick, professional fix. Great service.

Mr. William at NTB took great care of me I highly recommend his services and family oriented friendly place and they get the job done

Ive been coming here the last few times any time my truck has needed work, always quick and reasonable. As a lady I dont always feel comfortable at every mechanic shop, but I feel comfortable coming here.

Helpful and quick

Picked up a nail in one of my tires. Drove in and they took care of me immediately, waived all charges and all they wanted was for me to do was leave this review. I love this place.

Great customer service