NTB Tire & Service Centers in Columbia (Oak Hall Ln), MD

I love the great customer service and professionalism from the staff at this location! Only location I prefer to go to. Darnell is the best!

I had a great experience at NTB! Jovial and the staff were knowledgeable, kind, and efficient. I bought four new tires. Service was fast and a smooth processhighly recommend!

Good Service and great help on the spot.

Great customer experience

Excellent excellent customer service. Ot was a good amount of wait time but I was made aware upfront. They apologized profusely and got me out the door about 30 min sooner than the original time given. I also had a Klarna transaction that I struggled with. Instead of them treating me like I was trying to skip out on the bill they allowed time for me to get my payment together. Best experience with my car I've ever had.

Good service I have good experience the care that they provided

Went here today to get a tire replaced and a wheel alignment. Dropped the car off at 8. Got a call around 12:30 that my car was done. I went in and laid for the services that i thought were done. I asked the guy at the front counter for the alignment results and he goes in the back and comes back out saying they couldn't do that alignment that I was just charged for. Had I never asked for the results I would have been charged and thinking my car was aligned when it wasn't done. Seems to be a huge communication issue at this shop. I do understand why it couldn't be done but I should have been notified they couldn't do it the minute they knew they couldn't do it. I was able to get a refund but still that's so messed up to charge someone for something they couldn't do.

I can't say enough good things about Darnell and his crew at NTB! From the moment I walked in, the customer service was impeccable. Darnell greeted me with professionalism and a genuine smile, making me feel confident that my vehicle was in good hands.The entire team was knowledgeable, efficient, and straight-up honest no gimmicks, no runaround. They took the time to explain the issues with my car and laid out my options clearly. The work was done quickly and the quality was top-notch.What really stood out was their attention to detail and their dedication to making sure I was satisfied. Darnell and his crew went above and beyond, providing service that was not only expert-level but also personal and friendly.If youre looking for a mechanic shop you can truly trust, NTB is the spot! I'll definitely be back for any future car needs. Highly recommend!

face efficient and stress free

Darnell and the crew were amazing. Great customer service, throughly discuss all your options without pressure, and all around timely and efficient. Recommend this NTB location to others!!!