NTB Tire & Service Centers in Mesquite, TX

Ive been coming here for years and now Im sorry to say that this place is not like it was before, very disappointing! The staff upfront are great except for the older man with grey hair, he was very rude! He couldnt even hand me my keys back after I told him that I wouldnt buy a part from here instead he took the long route and handed my keys to another worker so the worker could hand me my keys very petty If you ask me lol, but when it comes to working on your vehicle its just lousy & they dont seem as confident! I came in today for a wheel alignment, wasnt so busy right? It took them 2 hours to bring my vehicle in! While I was waiting in the waiting room you see them eating in the back, working on a vehicle then taking a break (I saw the guy do this about 10 times) saw a worker leaving the white vehicle hes been working on since 10am to work on other vehicles that different workers brought in, it is 1:30pm and hes still working on that white car and I still dont leave! A simple wheel alignment costed me 3 hours! Outrageous! I wish NTB was like how it was before! Moreover, they checked me out and gave me in hand my receipt with someones private information including their home address. NTB you gotta wake up, this is not okay! This was the Mesquite location

The experience at NTB was amazing, with fantastic service by Whitney. Being greeted with a smiley face and a warm welcome, she asked me what I needed and provided options from someone that is out of town she made it easy and comfortable for me. I have friends in the area so I will definitely be recommending them about your company for future services. Absolutely fantastic.

I had an amazing experience at this location i was helped by Whitney, she helped me get my car right and gave amazing customer service.

Whitney was very helpful with my questions.

Whitney was an amazing help! She assisted me with my flat. She didnt try to sell me anything I didnt need. She was incredibly helpful and always had a smile on her face. You should go to NTB and ask for Whitney. Shes so sweet and helpful!

Great customer serviceAwesome teamAlex was greatAlso George is the reason we are customersKeep up the great work

Took my car there to get an auxillary battery installed. They were knowledgable, helpful and professional (and fast). They did not try to sell me anything extra and even helped out reconnecting my windshield wiper fluid hose when I asked them to take a look at it. I will 100% not hesitate to go back whether it be for tires, a battery or any other car needs.

I came in to get some wipers thanks to rain today and Robert got me in gave me a discount on some and got me out in no time and on my way thank you Mr Robert and mesquite in my new location

Whitney was great

Had an appointment at 12, dropped off car for an oil change and alignment. I called at 3 for an update. They said they did the oil change and would call me after the alignment. Didnt hear from them for another 2 1/2 hours so I called again to which they told me they had been done. Got up to the store to find out that they never actually did my alignment.