NTB Tire & Service Centers in Bowie, MD

Terrible experience!!!! These people have lost their minds. I took my vehicle here for the front tires to be replaced. Simple....... the man at the desk found the appropriate tires and we left the vehicle for a little bit while the job was supposed to be done, I then got a call from the shop saying there was going to be additional fees to mount and balance them, fine............then another fee to install them..........(this is getting annoying at this point since non of these fees were mentioned BEFORE I dropped the vehicle off. )AND ON TOP OF THAT they claimed that my lug nuts were too swollen to get off even with their impact........Which is interesting since my husband had them off with nothing but the lug wrench this morning which is when we saw that we needed to have the tires done............. I wish that was the end of it. They told me it would be $25.00 PER LUG NUT/ PER TIRE. Which you can get a SET of 24 for $33.00 at auto zone. A job that began at $350 went up to close to $500+ in a matter of an hour! I promptly told them to stop and that we would be by to get the vehicle asap. Upon arriving I asked if I was able to ONLY buy the tires? They said the only way they do a walk out with the tires is with cash, I asked if they could take a debit card ( I understand the credit vs debit can sometimes be and issue so I wanted to clarify if it was a credit card issue or.......etc) to which the man repeated CASH, CASH, CASH LIKE MONEY. I asked him not to speak to me like that and that I was only trying to clarify since I would've paid with a debit card for the service???? Once I got my vehicle home to my suspicion I was able to get the lugs off with the wrench! Funny how they couldn't get them off with all the fancy tools in that shop. No wonder this place never seems to be busy! Terrible attitudes and extremely dishonest. STAY AWAY!!!!!!

So incredibly helpful and kind after I got a flat on the way to my first day at work. Can't express enough how appreciative I am for their help.

Absolute great service!! Matt definitely took care of me and got my car done quick with no issues!!

Service was exceptional.

Mack is the best worker here and very respectful and honest. Very great service with clear communication. 5/5 throughout!

Great experience

Don't bother taking your regular, non lifted truck here for a front end alignment. I specifically told the guy at the desk my passenger side upper control arm was loose (Out of adjustment), he said he would tell the mechanic. Long story short, after $124, I get the truck back, almost crashed into a tree when I applied the brakes. I do NOT recommend this place to anyone. This company needs to get a reliable guy at the front desk and the shop, period.

Great Customer service very informative and accommodating.

Daineh, kaih and Mack are awesome!!!

The service was great and they were very knowledgeable and helpful!