NTB Tire & Service Centers in Hixson, TN

Since my last didnt updated. After leaving from the company Wednesday along with my entire team of mechanics at this location we left the shop with a couple of new managers that informed all of us before we quit that they was mechanics first the management is new to them. After learning they wrecked a car the day after we quit because they couldnt do a simple brake flush correctly let me know for certain this place only wants to screw you now and Im sorry to all of our customers that got use to coming here and enjoying the people and trusting the work. I am also attaching a print out of the only this they want from customers are good google reviews so Shawn gets his bonus and he dont respect anyone that keeps that from happening.

As a former employee I left this establishment on Wednesday and watched as the place fell apart in 24 hours and here is why. The district manager Shawn Futch made some moves between stores and removed Dale, or former store manager, and Travis, our former service manager from this location. A new store and service manager which was brought in to upsell everyone that came in. Tuesday a customer needing only a flat repair, which was fixable, a tire tech began the job and the new store manager and service manager took the job over. When the ticket arrived back in the shop they had sold 4 tires, front struts, rear shocks, and an alignment all of which was not needed. On Wednesday I walked out at 9:30 no longer employeed here because the same instance happened with the first vehicle of the morning. I received a brake inspection to which I recommended only front pads and rotors with a brake flush. The new service manager recommends front calipers as well which was not needed. I declined to do the job to which he ordered anyway. I packed my toolbox and would like for every customer I had the pleasure of doing your service work for thank you for all you business over the past 2 years. The former team tried so very hard to make this place an amazing experience for all. I do not recommend visiting this location for as long as these folks are running it. Thank you.

The technicians diagnosed and fixed my tire problems quickly and accurately. They were very friendly and courteous. They got the car parts in quickly and got everything replaced. They did a great job! My car drives so well and really hugs the road nicely. Thank you for taking such excellent care of my car! I highly reciommend them!

Excellent service! Service was prompt and thorough, plus the employees were very friendly and helpful! Would recommend to anyone.

Good people and excellent service.

Ntb hixson is our go to place for tire repair! Fast service and always with a smile. Thank you NTB!

There were the cheapest place around. Very quick and professional as well. Should I have tire issues again, will definitely be back!

Making sure boxes get checked and certain RTMs get those sweet bonuses.

Excellent customer service. Fair price, and square dealing.

Good shop.