NTB Tire & Service Centers in Independence, OH

Came in today for the fourth time, problem still not solved.I initially came in a week ago to address a sound my car was making. They said something under my car was broken and needed fixed, I paid over $1000.00 to get these issues fixed. Tires replaced, an alignment, control arm replaced, and bar links replaced. I left and everything was good, no noise car was driving good, not even an hour later the noise is back. I came back up and they supposedly fixed it again. I informed them of the sound it was making and they said something needed tightened a bit more. I left, again sound was gone. New noise started about an hour later! I went back and the mechanic left his tool stuck under my car (they informed me this happens a lot with certain things?) he removed it and said I shouldnt have to come back. Not even 3 days later, my car is shaking when driving over 50, same noise is back (louder) and my car is squeaking when I drive. I brought it back up and now they have a different issue going on that they cant solve at the moment. They told me I can make another appointment for them to evaluate longer since they dont know what its coming from exactly. Could be the alignment they did, could be my routers or brakes. Said theyd need another inspection. I asked why I was informed of these issues before if thats whats making my initial complaint noise? They told me they wont let someone know unless its shot. So now, $1000 gone, four trips back up to their shop, un-professional staff and my initial problem hasnt been solved.

Did a great job! I was tooken care of by Alyssa. Thanks for your great service.

My experience at NTB was quick, easy and straightforward. Alyssa at the front was kind and very helpful with all my questions

Very nice and they do great work!

Alyssa has been very helpful. She has kept me informed the whole time I was waiting on my tires to be delivered and helped to reschedule my appointment.Everyone is very friendly at this shop.

The best shop I go here every time with beautiful results

The service was very prompt and Alyssa was very good at her job

Alyssa was very very helpful she was great and great service ????

Excellent service!!! Thank you.

Did a great job on my vehicle. Went above and beyond