Mavis Tires and Brakes in Holly Ridge, NC

Great service

Great service, very friendly staff!

I had a tire issue late Sunday around 4:30, just before they closed at 5, and they still graciously helped me out with no problem. The assistant manager was super friendly and made sure everything was handled quickly and professionally. Truly thankful for the help!

Josh the manager was extremely helpful with our disposal of POL's for recycling. He assisted us throughout the whole process, highlighting customer service focus and drive. We were done in a quick and painless manner, and even let us use the shop sink to remove residual oil from our hands. Highly recommend for local source of automotive assistance!

I was pleased with your service.

Great Tire Shop! Bought my tires there last year, had great service. Brought my truck in today for a tire rotation they squeezed me in between appointments and had me out the door in no time.

4.7.25 Josh again contto come through with best listening skills and really caring for our vehicles. I am pleased to see they made Josh the manager, which is well deserved.He is the employee you would want your family members in front of to care for their safety also.Highly impressed. They opened store before 8am to log all the customers in for the mechanics. Josh was professional and just warm to every customer he serviced. He gave me the confidence on a car I bought that all the mechanical parts were in good working order. I will be back with my other vehicle.

Great customer service. Efficient and knowledgeable. Was in and out quickly .had a nail in my tire ,patched, plugged and on the road in under 30 min

Great service. Had a free tire rotation done. Scheduling on the internet was quick and easy. Service was friendly and professional.

The front desk team from last year is no longer at this store, and the level of service has significantly declined. While the tech staff did a commendable job completing the work on time, the front desk's customer service lacks the friendliness and proactive approach that defined the previous team. The prior staff went above and beyond to assist customers, offering help and ensuring a positive experience. Unfortunately, this year's team falls shortthey don't acknowledge customers upon entering the store, walk to the car to check tire information, inform you where your car is parked for pickup, or go over warranty details. Instead, you'll receive the bare minimum, with the added risk of being sold a set of tires that do not meet quality expectations. For instance, I specifically asked for tires that would provide a quiet ride, like my previous set, but I was sold tires that produce significant road noise, worsening with speed.Adding to the frustration, I had to return to the store three times to get assistance. On my second visit, I arrived at the time they had promised availability, only to find they still couldnt accommodate me. While the tech staff performed their job well, the overall customer service experience was disappointing and a noticeable step down from last year. I am very unhappy with the purchase and purchase experience.