Mavis Discount Tire in Islandia, NY

Steve and the entire crew are always helpful and honest. Highly recommend

Quick easy service as usual! Steve and the guys do a solid job at this location

GREAT EXPERIENCE! Everyone was so kind. I needed a last minute oil change on a Sunday afternoon and they saw me immediately. I was in and out without any headache ??

I found the service to be efficient, professional, and friendly. Both Jay, Steve, and Wilson were genuinely honest. Thanks guys.

I was visiting the area for business reasons after a long road trip, and this Mavis shop was close by when I discovered a significant leak in a back tire. I found Steve and the entire staff to be fair, honest and conscientious. Highly recommended!

Steve at the front desk was so welcoming to me, he took me in without an appointment and had my car being serviced within 20 minutes of my arrival. Jay worked on my car he was a great conversationalist. He explained clearly and efficiently to me what my car issues are and fixed it all up for me. I recommend this shop and will be coming back next time I have an issue.

I am writing to formally express my dissatisfaction with the service I received at your Islandia Store #55 on February 11, 2025. What should have been a simple tire plug ended up costing me an entire tire due to what I believe was improper service and negligence.That morning, I visited your store to have a punctured tire repaired. After paying for the service, I left, assuming the issue was resolved. However, shortly after, I noticed my tire pressure sensor fluctuating. I initially thought the sensor needed time to reset and proceeded to work. At the end of my shift, I discovered my tire was completely flat againthe very same one I had just paid to have repaired.At 5:58 PM, I called the store and spoke with Steve, who had assisted me earlier that morning. He assured me that if I returned, they would address the issue. Upon arrival, the store manager, Joe, inspected my tire and informed me that there was another nail in my tire, just inch away from the initial repair. However, I find it highly unlikely that I picked up an additional nail within 12 hours, especially in such close proximity to the original puncture.Rather than acknowledging the possibility of an improper repair, the staff attempted to convince me that my workplace (Servpro) was responsible for the second nail. Steve himself admitted that it was more plausible that the original technician, Al Coqnata, had mistakenly created a second puncture while plugging the tire. Joe demonstrated the leak using a soap solution and then attempted to sell me a new tire for over $220. The upselling, combined with the deflection of blame, was extremely frustrating and unprofessional.Given the circumstances, I declined the offer and requested that my spare tire be installed instead. While waiting, I spoke with another manager and requested the names of the employees who worked on my car, as well as corporates contact information. During this conversation, I learned that this location was considered a failing store and that the technician who worked on my car was actually being terminated that day. Additionally, another customer had returned the same day for a repeat repair, further raising concerns about the quality of service.As a former operations supervisor, I find the way this situation was handled entirely unacceptable. If a customer returns with the same issue after a repair, the correct course of action would be to prioritize customer trust and ensure the job is done right. Instead, the store failed to provide proof of the alleged second nail before removing it, which would have been the easiest way to convince me that a replacement was necessary.That same evening, I contacted corporate to file a complaint. Two days later, I received a voicemail from Area Manager Liz, stating that she had reviewed the security footage and found no negligence. However, I find this response laughablethere is no way the stores cameras are of such high quality that they could identify two separate nails in a black tire. If such technology exists, I would certainly be interested in purchasing it for my current business.Liz also reiterated that the store did nothing wrong and only offered me a discounted tiresomething that was never actually offered to me at the time. In fact, Joe specifically stated that there was little flexibility on tire pricing and quoted me $170+ for the tire alone and over $200 with labor.I followed up with corporate a second time in hopes of escalating my complaint, but I have yet to receive a response from the area managers supervisor. I informed corporate that if my concerns remained unaddressed, I would be left with no choice but to share my experience publicly.I am extremely disappointed in the lack of accountability and poor customer service I experienced. I expect a proper resolution to this matter and would appreciate a response detailing what steps will be taken to address this issue.

Steve was helpful, nice to deal with.

Very nice

I had a fantastic experience at Mavis Discount Tire in Islandia! Steve was incredibly helpful, knowledgeable, and professional throughout the entire process. He took the time to explain my options and made sure I got the best deal for my needs. The service was quick, efficient, and top-notch. Ill definitely be coming back for future tire and maintenance needs. Highly recommend this location and working with Steve!