Family Tire & Auto in Morehead City, NC

Awesome service. Great people

Ive used Family Tire and Auto Service from time to time and always had great service. However, my recent experience has been disappointing.I took my vehicle in to have new four tires mounted and balanced, along with an alignment. I left as a happy customer, but later that same day, the tire warning light came on, and the vehicle didnt drive normallyit felt like there was friction or resistance.I called them, and they asked me to bring it back the next day which was nice of them. After checking, they told me:1.There was nothing wrong with the vehicle, and the issue was blamed on my wheel flapperthis already felt like a red flag.2.The passenger-side TPMS sensor had failed and needed to be replaced.I took their advice and replaced all four TPMS sensors, assuming the problem would be resolved. Again, they assured me nothing was wrong, and I left thinking everything was fine. But soon after, I noticed the wheel was excessively shaking while driving.I called them again and was told to bring it back to have it rebalanced. They did something, then had me go on a test drive. When I mentioned that the shaking was still there, they convinced me it was just the road so again I trusted them and walked away. But the steering wheel is still excessively shaking. Its shaking hard it feels like I'm going to cause an accident.At this point, I regret going to Family Tire. I have an appointment with Toyota of New Bern coming up, which I should have just done in the first place. To be clear, I think the staff is great, but I no longer trust their workmanship. I spent a little over $620 on this, and now I have to get it checked elsewhere. Its been an inconvenience.Ill update with the results from the dealership.

Highly recommend these guys. Great quick service!

"I had a fantastic experience at Family tire and auto! The staff were incredibly kind, helpful, and efficient. They took the time to explain everything to me and made sure I was completely satisfied with the service. The work was done quickly and correctly. I highly recommend family tyre & auto to anyone looking for top-notch tire service with exceptional customer care!Thank you David!!!

I needed a tire repaired from a nail. They got me in as soon as I arrived and had me going again within a half hour. I have used this locaction on a number of occasions and the service and staff has always been outstanding. I highly recommend them if you are in need of tires or other services as well.

The store was very quick.

I had low pressure in one of my tires. Family Tire got it fixed in under 20 minutes and I was back on the road.

Patrick and the team at Family Tire were great to deal with. When I had a flat tire, they were able to work me in immediately and get me back on the road within an hour. Appreciate their help and kindness. Will be back for future tire needs - highly recommend!

Love this shop best service in morehead thats for sure <3

Great Service, friendly and very professional.