Jack Williams Tire & Auto in Mount Pocono (3042 Rt 940), PA

Luis and team are amazing thanks

Luis and the crew were amazing!!

Luis really helped me out when I pulled up with a last minute flat! Would have been stuck without him

Needed an inspection and they got me in last minute. Staff was very nice and knowledgeable

Adam and Greg were fantastic and so helpful. My car was taken in at my appointment time and I was out of there with no issues an hour later.

Andrew and his team were absolute angels at this location! We were in the area to do some shopping when the tire sensor popped up on my dash. I would like to add that I had just bought my car on SATURDAY and the tire sensor had already popped up twice!! We stopped here in hopes they could just put my spare on while I called the dealership to tell them about the tire issue. Andrew told me they would look at the tire and let me know the outcome and put my spare on if needed. A few minutes later he let's me know that the valve stem is broken and it would only cost $7 to fix. I told him that was fine I just have to be home for my sister to be at work for 5 and that I would be calling the dealership. Right before my car was done, Andrew walks up to us with thr business card and says don't worry about paying it's on us today, all we ask is you leave us a review. This review is well earned and deserved!! Thank you again for being such kind and understanding people ??

andrew was so sweet and put on a new valve for our tire, taken care of immediately no wait and no charge. thank you! will be coming back :)

Great service

I brought my car in to Jack williams Mount Pocono because there was a scraping noise coming from my driver's side front wheel. Andrew took me in right away. They took off all four wheels and checked the brakes and the rotors. The problem was the face plate for the front rotor was scraping against the rotor. Andrew explained to me in layman's terms how the brake/rotor system works. I was out of there in no time at all with the smallest charge I have ever received for service. I highly recommend this place!

Jack Williams changed their manager recently, and I was given a call from Andrew, who is now the new manager over a recent review that I had written about the service I was given prior. Andrew spoke to me on the issue and corrected all my concerns. As I was there, I overheard him talking to a customer. Andrew had concerns to why this customer wanted a certain repair. When the customer told him, his reply was "I would like to take your money but thats NOT what you need." and went on explaining to the customer why his car didn't need that repair, then took pictures of the car and showed him why. Anyone else would have probably took advantage of this situation and did what the customer asked which would have failed in the long run. Andrew seems to want to run this store as honest & fair as possible. On that note I was very impressed with Andrew. If your looking for a fair mechanic to deal with, and one who will not mistreat you but will address your needs, Andrews the guy!