NTB Tire & Service Centers in Murfreesboro, TN

NTB's staff is bar none the best example of customer service and customer CARE that I've had in my life. I dropped my car with them for diagnosis and explained that it's 1. a Hybrid, which all places I contacted prior simply refused to touch and 2. Had this issue for months now with no answer as to the root cause. Without hesitation NTB took on the challenge and got to work. I was relieved to finally receive a call the next day saying that my battery was bad and needed replacing. They changed it then sent me on way and told me if the issue persists to come back. Well, it did persist so I came back and they tried again. This is where things took a trickier turn, but throughout it all NTB remained persistent and caring. Many trips to the store and ideas were thrown around while we collaborated on solving the issue, which is unlike any other service I've seen before. This experience truly felt like I was part of getting my car fixed, rather than leaving it in the hands of someone else to take a solo shot on then leave me with whatever they found. They were also the first team to really listen when I explained that I did my research on the issue and presented the possible problems. They triple checked that my original suggestions were not the underlying issue. When all that came back fine and I had to accept defeat and take my car to the stealership for a diagnosis, I did more late night searching and found one last thing they could try. Of course, once again the team took my car on and switched their battery for an OEM one and took off the cost their battery. At this point, I was in direct contact with the manager who went out of his way to get my # from the store and text me directly regarding updates. I felt bad about all the hassle this poor team was going through with my troublemaker of car considering the manager was having me come in on his off day to process this refund to which he said "I want to do whatever I can to help the situation...Don't even think that it's an issue cause ITS NOT!! I promise!!" Beyond that, their front desk has the kindest, and loveliest lady that really treats you like a person rather than another customer. Throughout it all she was honest, direct and very friendly to where I felt like I was being seen and understood instead of rushed and dismissed like most mechanics. If I spoke with the rest of the shop staff more I'm sure I could say the same for all of them that they are honest and truly value and honor the term "customer care". If this review isn't proof that the team in that store is a group of hardworking, genuine people who are looking to actually help and not push metrics, then props to them on the act and tricking me real good into thinking they care. If anyone in the 'Boro area needs help, REAL help, this is your store and your team to contact. You'd be a fool not to go to them FIRST. Regardless of the outcome with my car, they've made a lifetime customer out of me and I look forward to recommending them to my friends and family in the area anytime someone has car trouble!

EDITING MY REVIEW. We came into this location on Sunday and they patched our tire for free on our new truck that picked up a nail. They requested we each leave a positive review and there would be no charge. A few days later, that tire went flat. We had to bring it to a closer tire shop who confirmed the patch job not only wasn't done properly leading to the failure, but it damaged our tire beyond repair. Now we are forced to replace a brand new tire for $500 because of the awful workmanship here. Our truck is 3 months old, so this is extremely frustrating. It should have been a red flag to us that they were more focused on a positive review than charging us for the work. I called the company back to notify them and they refuse to accept any responsibility. Do not bring your vehicle here. They not only do poor work, but don't stand behind it either.

Do not bring your vehicle here if you have a nail in your tire! They will try to patch and damage your tire beyond repair! I brought my truck in on Sun Feb 23 for a quick patch which they kindly did for free, which I thought was odd so I tipped the tech 20 dollars. They also asked us to leave a good review, which both my wife and I did because they were very nice. Cut to two days later the tire is going low and I need to take it to a closer shop who COULD NOT fix their patch job. We called them and since they did it for free, they won't help us out! Go figure I didn't even want to do it for free! Now I am replacing my BRAND NEW tire for 500 bucks elsewhere. So upset!! Wish I could give zero stars! We should have known better when they were empty on a Sunday morning and begging for reviews. Learned from this mistake.

Great experience

Had a great experience here! Jerri is amazing <3

Awesome fixing my tire! Long day at work and took care of me fast.

They were quick and super nice to my wife and I in a moment of dispare. We live out of town and had a problem tire and a truck full of groceries. They got us in as soon as we showed up and got us out of there in a jiff. Not to mention they were funny and a good hang! Best tire shop in town!

The customer service was great, Ms.Jerri got me in and out.

I had another excellent service experience at NTB. My oil change was completed within one hour of my arrival this morning. I appreciated the courteous reminder about my tires, and I have subsequently purchased new tires and scheduled an installation appointment. I anticipate another positive experience next week.

Chris is honest, genuine, and very friendly. The gentlemen here helped us a ton. Will come again