NTB Tire & Service Centers in Parkville (Joppa Rd), MD

Just to report my satisfaction with customer service and the overall work that was done to my car today. Terry was very helpful and knowledgeable of what my car needed and offered great recommendations to help get my car back to optimal performance. Awesome job!!!

Always a pleasure coming here, service is great work is done on my car with great care. THANKS TO TJ always pleasant and respectable.

I had a oil change and Mohamad was professional courteous and polite! Thank you so much Mohamad!!

Mohammed fast friendly service!

Mohammed ...and Glen were wonderful..I was stranded and they got me back home..car was repaired...Thanks guys !!!

Reggi and Mohammed - did a great job on my oil change and I was a walk in without an appointment! Highly recommend!

Reggie and Muhammad gave great insight and service on my vehicle.

Went in there for 6 new tires, barely made it 2 miles down the road before my rear tire almost fell off. Lug nuts barely still threaded on. Later saw that my sterring stabilizer had been bent back and the shock cracked and leaking. Most likely from not paying attention to its position after adjustments of an alignment. Then found sterring fluid in the engine bay and around the steering gear box. The alignment I paid for still showed significant negative numbers for thrust angle afterwards. I gave them a chance to correct the issues the manager told me, " we will take care of you, we will fix this". After getting my truck back, I was told no we were just going to look at the issues we were not gonna fix them. Even talked to the regional manager. I didn't want to give it back to them a third time I wanted my mechanic to fix the issues and NTB pay them. Why would I allow a company to keep failing to fix the problem. The biggest problem I had was, they didn't do their job of installing tires. The tire almost fell off an they did an alignment with it like that. It's just gross negligence. Never going back and I've been a customer for 14 years. Shameful

Mohammed was extremely helpful. Service was fast.

I appreciate the customer service rendered by Reggie! I stopped by a few minutes before the close of business, yet he was patient and assisted me with identifying the tires I needed for my vehicle...he also identified the additional services and warranty that I should consider when purchasing new tires. I truly appreciated his help, and NTB should be proud to have friendly, knowledgeable staff in its employ. I will recommend to family and friends NTB, especially the Joppa Road location.