Mavis Tires and Brakes in West Dundee, IL

I've been a happy customer of this Mavis (NTB) since I moved to the area 20 years ago. Today, that changed. Needing 4 new tires for my wife's Ford Edge, I approached the salesman with the exact tire, and size I was looking to purchase. Pirelli STR. Instantly the salesman tried to upsell me to a "far better tire". When he asked me why I chose this tire, I explained this would be my 6th set of Pirelli's on 2 different Ford Edge's(4 sets purchased at this store over the years). While not the "best" tire, I was happy with how long the Pirelli's last, wet and snow handling characteristics, and being relatively quiet at highway speeds. Besides, I mentioned these where OEM on both our cars.Although their website claimed these where available "today", the salesman told me they would have to order them, and they wouldn't be available until later in the day. Sounds good, I'm in no hurry, let's order them. When I asked about a price match, he stated "it depends", even though their website claims "We will beat any price" on their home screen. Needless to say, when I showed him a local competitors price being $72 cheaper per tire, he stated he could not match the local competitors price because "that's $100 off each tire". Math is obviously not his strong point. Frustrated, he tapped on his keyboard, and says the tires will take 2 weeks to arrive since now the where coming from New York, so much for later today. In the end, they would not match their local competitors price, nor lower the retail price at all. This used to be the place for tires, now I'll look elsewhere..

Great service from Bryan! Had tire rotation and oil change done, thanks!

Great service Bryan was really friendly loved the chat we had. Everything was quick any question I had he was happy to help. Would definitely come back for any repair.

Steve is amazing. Great customer service

Efficient workers and amazing managers. Would recommend this place everytime

Thanks guy's for fixing my tire..Quick service

Staff is great and did wonderful job on my car

i honestly feel like my car is worse and acts funny since taking it in here.

Fast, efficient, polite, and great quality

Thank you, everything went very well!